We want you to love what you order. If something is not right, you can return or exchange it under the conditions below.
01 Return Window
- You can request a return or exchange within 7 days of delivery.
- Requests made after 7 days will not be accepted.
02 Eligible Items
To be accepted, the item must be:
- Unused, unwashed and unworn
- In original condition with all tags attached
- In its original packaging
Items that are used, washed, altered, damaged by the customer, or returned without tags cannot be accepted.
03 Non-Returnable Items
- Jewellery and items marked “Final Sale” or “Non-returnable” on the product page, unless they arrive defective.
04 How to Request a Return or Exchange
Contact us within 7 days of delivery on WhatsApp (+92 339 2818997) or at support@leftolo.com.
Share details — your order number, the reason, and clear photos of the item with tags.
Get approval — after our team reviews the request, we will share the return address and instructions.
Send the parcel back using a trackable courier and share the tracking number with us.
Parcels sent back without prior approval may not be accepted.
05 Defective or Wrong Items
- Tell us within 48 hours of delivery, with clear photos or an unboxing video showing the issue.
- We will replace the item or refund you, and we will cover the return shipping.
06 Exchanges
- Size or colour exchanges are subject to stock availability.
- For exchanges due to change of mind or size, the customer pays the courier charges to send the item back. We cover the cost of sending the replacement.
- If the requested item is not available, you may choose a different item or a refund.
07 Refunds
- Once we receive and inspect the item, we will confirm approval or rejection by message.
- Approved refunds are processed within 7–10 working days.
- Refunds go to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer, JazzCash or EasyPaisa to the account you provide.
- Original delivery charges are non-refundable, except for defective or wrong items.
08 Contact
Reach out any time during our support hours and our team will walk you through the process.